Client portal Duty treatment, measurements, delivery estimates and changes—check the details before your parcel leaves Thailand.
Updated 13 October 2026
All import duties and taxes for the agreed shipment are included in the DDP rate. The recipient is not left to settle those import charges on arrival.
The DDU transport rate excludes import duties and taxes. The recipient or importer pays them, together with any applicable local collection or clearance charges.
DDP: shipping and all import duties and taxes for the agreed shipment are included. All published rates are DDP except the labelled USA DDU, China / Taiwan DDU and UAE / India DDU services.
DDU: import duties and taxes are excluded. The recipient or importer is responsible for destination import charges and any applicable local collection or clearance costs. Confirm that responsibility before choosing DDU.
DDP does not remove customs checks or the need for accurate documents. A quote is based on the contents, true value, dimensions and destination disclosed to us. Confirm any change before dispatch. Insurance, address changes and separately agreed services are not made free by the DDP label.
Prices are in Thai baht. Chargeable weight is the higher of actual packed weight and volumetric weight: length × width × height in centimetres ÷ 5500. Each service rounds up to its next published band.
Economy USA has 0.1 kg bands through 2 kg, then the available higher-weight bands. Other services use their own listed bands. A dash means no exact price is published for that band. Unlisted weights require a confirmed quote; prices are not extrapolated.
The calculator reads current prices from the rate sheet. A displayed estimate does not reserve a price or book a shipment. Confirm eligibility, measurements, optional insurance and the final charge with Karan. Full payment is required before shipment.
Express is the default service unless Economy or another service is selected. Published Economy estimates are 7–12 working days. Express is usually 3–7 working days, with European Express generally 7–12 working days. Priority is usually 2–4 working days. The Asian rate sheet lists some Express routes at 2–4 and Priority routes at 1–2 working days.
Always review the chosen route. Malaysia Express specifies Kuala Lumpur; confirm the delivery location. The Priority USA IT route requires eligibility confirmation. Customs processing, weather, carrier operations and events beyond our control can affect delivery. Dates are not guaranteed and the stated terms do not provide delay compensation.
A recipient-requested address or delivery change carries a starting surcharge of THB 550. Correcting an incomplete or missing address carries a THB 550 surcharge. A requested change may not be possible after dispatch.
Under the published terms, an insurance claim may be invalid if loss is caused by a recipient-requested change. Confirm the charge and insurance implications before proceeding.
If tracking shows Delivered but the recipient has not received the parcel, notify us within 7 days of that Delivered status so investigation and any applicable claim can proceed. Provide the tracking number, recipient information and supporting evidence.
Insurance is optional and must be confirmed before dispatch. The remake-and-reship remedy, insured-value cap and sender responsibilities are set out in our Terms & Conditions. Shipping data and privacy requests are covered by our Privacy Policy.
Compare services, then confirm the right route with Karan.